Spinko privacy policy

This Spinko privacy policy sets out, in plain terms, how we handle the information you share with us when you visit, register or play with us. We know that trust starts with clarity, so we explain what we collect, why we collect it, and what choices you have over it. Where a detail depends on the tools or providers we use at any given time, we point you to the official site for the current specifics rather than guess at them here.

We treat this policy as a living document. As our services change, the wording here changes with them, and we keep the language as straightforward as the subject allows. If anything below is unclear, our Spinko faq covers many of the everyday questions players ask, and our support channels are always open for anything more specific to your account.

What information we collect

When you create an account with us, we ask for the basic details needed to open and manage it, such as your name, date of birth and contact information. We also keep records of your activity on our site, including deposits, games played and support conversations, so that we can maintain an accurate account history. This is standard practice across the industry and lets us respond quickly if you ever have a question about a transaction.

Some information is collected automatically as you browse, such as device type, browser version and general usage patterns. This helps us understand how our pages perform and where we should improve them. We do not use this technical data to build a profile of you beyond what is reasonably needed to keep our site working well and secure.

Account verification details

As part of our KYC checks, we may ask you to confirm your identity and, in some cases, provide proof of address. This is a standard account capability across regulated operators and exists to protect both you and us from misuse of the platform. We only ask for what is proportionate to the request at hand, and we explain why whenever we do.

These checks typically happen once, early in your time with us, though we may revisit them if your account activity changes materially. We keep the documents you provide only for as long as we are required to, and we do not share them beyond what is necessary to complete the check itself.

How we use and share your information

We use your information to operate your account, process the payment methods you choose, and respond when you contact our Spinko support team. We may also use it to meet our own record-keeping obligations, which is a normal part of running an online gaming service responsibly. We do not sell your personal information to third parties for their own marketing purposes.

Where we work with payment providers to support methods such as Visa, Mastercard, Skrill, Neteller, Apple Pay or bank transfer, those providers process the details needed to complete your transaction. We share only what each provider needs to do its job, and we expect every partner we work with to handle your data with the same care we ask of ourselves. If you want more detail on any specific method, our Spinko bonuses pages and payment information are a good starting point.

Cookies and similar technologies

Our site uses small files stored on your device to remember your preferences and keep your session running smoothly. Full detail on the categories we use and how to manage them sits in our cookie policy, which we keep separate from this page so each document stays focused on its own subject.

Your choices

Most browsers let you clear or block cookies through their own settings, and you are welcome to do so at any time. Doing this may affect how parts of our site behave, since some preferences and session details rely on them. We would rather you made an informed choice than an accidental one, which is why this sits in its own dedicated policy.

Keeping your information secure

We take reasonable technical and organisational steps to protect the information you share with us from loss, misuse or unauthorised access. No system is perfect, and we treat security as an ongoing responsibility rather than a box ticked once. Where our customer support team handles sensitive requests, such as those involving verification, we ask that you only share such details through our official channels.

If you ever suspect that your account has been accessed without your permission, please contact us straight away through live chat or another official channel so we can look into it. We would always rather hear from you early than after a problem has grown. Our responsible gambling page also covers account tools that can help you stay in control more generally.

Your rights over your data

You have the right to ask what information we hold about you, to request corrections, and in many cases to ask for it to be deleted or restricted. We aim to respond to these requests promptly and will let you know if we need more time to complete them properly. Where a request cannot be fulfilled in full, we will explain why.

How to make a request

The simplest route is to contact our support team directly with details of what you are asking for. We may need to verify your identity before acting on certain requests, which protects your account from being accessed by somebody else. This mirrors the same verification approach we use elsewhere on the site, and it exists for your benefit as much as ours.

If anything in this Spinko privacy policy leaves you with a question we have not answered, our support team is the fastest way to get a clear response. You can also browse our Spinko faq for related everyday questions, or visit the official site directly for the most current detail on any specific process.